SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Reserv is a venture-backed insurtech (funded by Bain Capital and Altai Ventures) automating claims processing through AI and automation technology. The company was founded in May 2022 by insurtech veterans with deep SaaS and digital claims experience.
You will join as a Claims Adjuster handling commercial passenger transportation claims, including limousine, black car, chauffeured fleets, motorcoaches, charter and tour buses, shuttle buses, and school/transit-style passenger buses. You'll manage both 1st and 3rd party physical damage claims.
Key responsibilities include:
- Providing prompt, courteous, high-quality service by initiating investigations, responding to inquiries, and resolving claims
- Gathering necessary information from all parties, explaining policy coverage, and determining appropriate course of action
- Managing a claims inventory, establishing initial reserves for potential exposures, and adjusting reserves throughout the claim lifecycle
- Coordinating vendor management for damage assessment and settlement (appraisals, repair facilities, towing, downtime/loss-of-use)
- Recognizing recovery opportunities in subrogation, salvage, and total loss scenarios
- Ensuring compliance with state and federal regulations, policy provisions, and standard operating procedures
- Providing input for continuous improvement of claim guidelines and processes
The ideal candidate is self-motivated, proactive, empathetic, and collaborative. You're curious, creative in problem-solving, comfortable with conflict resolution, and possess strong communication skills. You thrive in a tech-driven environment and are excited about challenging traditional claims processes.
Location requirement: Candidates must reside in an eligible U.S. state throughout employment. The company cannot hire candidates in California, Alaska, Hawaii, U.S. territories, or outside the United States.
Requirements:
- Minimum 5 years of experience on commercial transportation claims (limousine, livery, motorcoach, charter, or passenger carrier operations), handling 1st and 3rd party physical damage/total loss claims
- Minimum 7 years of overall claims handling experience across different lines of business
- Bachelor's degree (not required if other qualifications are strong)
- Active adjuster license: resident-state license where available, or Designated Home State (DHS) license; ability to obtain additional required licenses within 60 days including state testing
- Knowledge of state and federal regulations, policy provisions, standard operating procedures, and familiarity with passenger carrier operations and coverage considerations
- Ability to analyze and evaluate claims data, make sound decisions based on established guidelines, and complete accurate and timely coverage analysis
