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Salary: GBP 38,000 - 42,000 / annual
Zoomo is building the world's most convenient, affordable, and safe e-bike platform to transition commercial urban miles to light electric vehicles. The company operates across the USA, UK, Europe, Canada, and Australia, serving major delivery partners including UberEats, Glovo, DoorDash, Deliveroo, Amazon, and FedEx.
As City Operations Manager, you will lead Zoomo's Manchester and Edinburgh operations, driving revenue growth, profitability, and customer satisfaction while building and managing a high-performing team. This is a strategic leadership role requiring operational excellence, entrepreneurial mindset, and deep local market understanding.
Key responsibilities include:
**Business Leadership:** Develop and execute comprehensive growth plans to achieve revenue, profit, and market share targets. Own the P&L for the region, managing budgets, controlling costs, and maximizing profitability. Oversee retail sales, fleet management, inventory control, logistics, and customer service.
**People Management:** Recruit, hire, train, and develop mechanics, technicians, and customer service representatives. Conduct performance reviews, provide feedback, and identify growth opportunities. Manage team scheduling, payroll, and HR functions.
**Customer Experience:** Ensure exceptional customer experience at every touchpoint. Build and maintain strong relationships with individual riders and B2B clients. Resolve issues effectively and efficiently.
**Operations Management:** Manage vehicle operations including fleet maintenance, repairs, and logistics. Oversee inventory management to optimize stock levels and minimize costs. Maintain safe and compliant operating environment.
**Marketing and Partnerships:** Develop and implement marketing strategies to increase brand awareness and drive demand. Execute digital campaigns, content marketing, and local partnerships with delivery platforms. Conduct community outreach.
**Requirements:**
- 2+ years of successful area management experience in retail, vehicle leasing, or related field
- Strong analytical and problem-solving skills with ability to analyze data, identify trends, and develop solutions
- Experience with financial planning, budgeting, and P&L management (essential)
- Demonstrated experience managing operations including inventory, logistics, fleet maintenance, and team management
- Strong customer service orientation with ability to build long-term relationships
- Experience with market expansion strategies, identifying opportunities, and executing campaigns
- Proven ability to lead, motivate, and develop high-performing teams
- Excellent communication, interpersonal, and coaching skills
- Basic understanding of electric vehicle technology and mechanics (preferred)
- Proficiency in Microsoft Office Suite and fleet management/POS software
