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Joyous is an AI-powered feedback and action platform that replaces traditional surveys with dynamic AI conversations, enabling organizations to understand customer sentiment in real-time and act immediately. The company already has strong product-market fit with major telecommunications customers across the US, Europe, and New Zealand, and is now scaling a repeatable mid-market growth engine.
You will report directly to the CEO and founder, owning the entire commercial engine spanning marketing, sales, activation, and customer success. This is a highly hands-on role, especially initially. You'll grow the commercial team from its current small size to approximately 10 people. Before building a team, you'll be directly involved in campaigns, pipeline management, sales calls, playbook development, customer journeys, hiring, and performance management.
The foundation is already in place: a clear go-to-market thesis, defined target ICPs, a detailed sales process with scripts and artifacts being tested, an emerging demand engine, and an activation model ready for refinement. Your role is to pressure-test this foundation, refine it, and scale it into a repeatable, predictable machine.
Joyous operates as a small, flat, tight-knit team with minimal organizational layers. You'll work directly with the CEO, founders, and early team members. The culture values simplicity, speed, and ownership, with high autonomy balanced by strong accountability and transparent communication.
The role is based in Auckland, New Zealand, with primary focus on the US market. You'll have flexibility in work location and hours.
Benefits include equity/stock options, flexible work arrangements, home office setup support, health insurance and counseling access, flexible public holidays, six additional paid "Joy Days" annually, and company merchandise.
REQUIREMENTS:
- Recent, directly transferable experience building a B2B SaaS or AI software mid-market growth engine
- Must currently be or very recently have been actively involved in building a similar engine (not managing a mature team or inheriting an established machine)
- Experience with latest technology and approaches in growth engine building
- Can clearly articulate your personal contribution and provide evidence of results
- Does not require existing CRO title; candidates stepping up from hands-on operator roles (beneath CRO, VP Revenue, CEO, or founder) are welcome if genuinely involved in engine-building
