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Gushwork is building an Agent Operating System for small and mid-sized businesses, where AI agents and humans collaborate to deliver measurable business outcomes. The company started with an SEO agent and is expanding into Paid Ads and Developer agents, serving non-digitally-native industries like manufacturing and industrial distribution. Backed by Lightspeed and SIG, the 90-person team is based in Bengaluru.
As Chief of Staff, you will be a strategic partner to the cofounders, driving company priorities, execution, and operational excellence across all functions. You will own 2–3 high-impact cross-functional projects end-to-end, transforming ambiguous problems into measurable outcomes. You will build and strengthen core company systems around goal-setting, hiring, performance management, metrics, and operational processes, acting as a force multiplier for leadership.
Key responsibilities include: running the company's operating cadence (weekly team leader meetings, monthly business reviews, quarterly planning); owning cross-functional projects that sit between functions and would otherwise stall; acting as a proxy for cofounders with leaders across the company, carrying priorities into teams and bringing problems back with recommendations; managing a small operations team directly and growing it as needed; building new systems for goal-setting, hiring, performance reviews, and manager development; handling unglamorous but critical work (board decks, metrics reporting, vendor contracts); and providing candid counsel to the CEO with facts and alternatives.
You will spend most of your day in conversations across engineering, sales, operations, and other functions. This is a role that requires comfort with ambiguity, strong execution discipline, and the ability to move between strategic thinking and tactical problem-solving.
REQUIREMENTS
Must have:
- 7+ years of work experience
- Startup experience; familiarity with environments lacking process, precedent, or clear escalation paths
- Direct people management for at least 1 year (hiring and firing experience required; project leadership and dotted-line roles do not count)
- Comfort working cross-functionally across all business functions, primarily through conversations rather than documents
- Track record of building something from nothing that others now run (a function, process, or business)
- End-to-end ownership of an outcome with measurable before/after impact
- Experience with sustained operational and repetitive work
- Experience disagreeing with a cofounder or manager on something material and ability to reflect on how it was handled
- Clear, concise writing; ability to communicate actionable memos that a busy person can act on in two minutes
Preferred:
- Graduation from Tier 1 institutes (BITS, IIT, IIM, or ISB)
- Prior experience in Strategy & Business Operations or Founder's Office roles
- Experience at a US SaaS or AI company, or selling into US customers
- Founding or co-founding experience, or participation in a founding team through a difficult period
- Close working relationship with a CEO, founder, or business head with decision-making authority
