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Salary: USD 75,000 - 90,000 / annual
NMI, a global leader in payment technologies, is seeking a Channel Account Manager to drive revenue growth across a portfolio of existing partners. Reporting to the Sr. Director of Channel Sales, you will serve as the primary point of contact for your assigned accounts, building strong, lasting relationships and identifying strategic upsell and cross-sell opportunities.
Key responsibilities include identifying and pursuing new business within your account base, driving adoption of NMI's Value-Added Solutions (fraud tools, data security, enterprise/B2B tools), and meeting or exceeding assigned sales targets and revenue goals. You will develop strategic account plans with clear objectives and action steps for each client, and partner closely with internal teams including sales, marketing, product, and support to align strategies and maximize revenue.
You will maintain regular check-ins with clients to gauge satisfaction and proactively offer solutions, resolve client concerns quickly, and escalate complex issues to appropriate internal teams. Your role includes advocating for client needs within NMI, maintaining accurate records of client interactions, and preparing regular reports on account activity, sales performance, and client satisfaction. You will leverage data and analytics to identify trends, opportunities, and areas for improvement.
NMI enables software and sales professionals to deliver payment innovations without building payment expertise in-house. The company serves ISOs, fintech innovators, and technologists, democratizing the latest payments technology across the full spectrum of commerce.
REQUIREMENTS:
- Experience in the payments or fintech industry
- Proven experience in sales or account management with a focus on revenue growth
- Excellent communication and interpersonal skills with ability to build trust with clients
- Strong negotiation and problem-solving skills
- Comfort using AI in daily work to improve efficiency and uncover opportunities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Salesforce and Google Workspace
