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Carbon Health, a physician-founded healthcare organization, is seeking a Center Manager to oversee daily operations of a busy clinical center in La Quinta, CA. This is a salaried, full-time position reporting to medical and administrative leadership.
In this role, you will manage all aspects of clinic center operations, including staff supervision, workflow optimization, regulatory compliance, and patient experience. Key responsibilities include:
• Oversee day-to-day clinic operations ensuring efficient, safe, and patient-focused service delivery
• Manage, coach, and develop clinical and administrative staff through scheduling, performance feedback, and training
• Monitor key performance indicators (KPIs) including patient flow, wait times, patient satisfaction, and operational costs; implement improvement initiatives
• Ensure compliance with clinical, regulatory, safety, and privacy standards (HIPAA and equivalent)
• Collaborate with physicians, nurses, and healthcare professionals to coordinate care delivery and optimize patient experience
• Manage center budgets, review expenses, and contribute to financial planning and forecasting
• Oversee patient scheduling, registration, and front-desk operations
• Handle escalated patient concerns and service issues with professionalism
• Maintain accurate operational records and documentation for audits and quality programs
• Lead implementation of new systems, processes, and technologies to improve efficiency
• Promote a culture of teamwork, accountability, and continuous improvement
• Coordinate facility maintenance, supplies, and vendor relationships
Carbon Health is known for its custom EHR platform and collaborative approach between clinical teams, engineers, and designers. The organization is committed to making quality healthcare accessible and has developed innovative tools like hands-free AI charting.
REQUIREMENTS:
• Minimum 3 years of experience in clinic management, healthcare administration, or similar role overseeing center/facility operations
• Proven experience supervising or leading a team in a clinical, healthcare, or service environment
• Strong understanding of outpatient clinic workflows, scheduling, and patient service best practices
• Familiarity with healthcare regulations, compliance requirements, and patient privacy standards (HIPAA or equivalent)
• Demonstrated ability to manage budgets, monitor operational metrics, and support financial goals
• Excellent communication and interpersonal skills with patients, staff, and clinical leadership
• Strong problem-solving, organizational, and time-management abilities in fast-paced environments
• Proficiency with electronic medical records (EMR) systems and standard office software (MS Office or similar)
• Ability to handle sensitive situations and escalated concerns with professionalism and discretion
• Fluency in English, both written and spoken
• Bachelor's degree in healthcare administration, business administration, or related field preferred; equivalent experience may be considered
