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Extend is a B2B SaaS platform revolutionizing the post-purchase experience for e-commerce retailers through AI-driven solutions. The company provides automated customer service, returns/exchange management, fulfillment automation, and product/shipping protection alongside fraud detection. Extend partners with 1,000+ merchants across fashion, cosmetics, furniture, jewelry, electronics, and other verticals, backed by prominent tech investors with headquarters in San Francisco.
As Category Manager, you will own go-to-market strategy and product roadmap influence for an assigned portfolio of verticals spanning Product Protection and Shipping Protection products. You'll lead a cross-functional pod, synthesizing merchant feedback, call learnings, and market research into continuously updated GTM playbooks for the revenue team.
Key responsibilities include: (1) Pod Leadership—run vertical-specific pods, demonstrate deep product mastery, and guide revenue teams through playbooks; (2) GTM Strategy & Growth—drive top and bottom-line growth, define product strategy, execute and present GTM plans, identify expansion opportunities, advise on key accounts and deals, and execute cost-saving decisions using Extend's AI claim intake agent; (3) Product Development—directly influence the warrantable product roadmap through competitive research and win/loss analysis, contribute to multi-year roadmaps, maintain best-in-class coverage and pricing, and design custom solutions for major retail partners like Peloton, Sonos, Oura Ring, and Ashley Furniture.
You will be a strategic expert for your verticals, balancing merchant needs, consumer preferences, and competitive positioning while driving measurable business impact.
