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Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. The company delivers goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers through interdisciplinary care teams that reduce avoidable hospitalizations and improve quality of life.
The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. This is a patient-facing role requiring strong empathy and commitment to providing a patient-centered experience at every contact.
Key responsibilities include:
- Support scheduling for Complex Care Navigators
- Make patient reminder calls
- Facilitate collaboration with health plan care managers
- Ensure proper documentation of all patient contacts
- Support outreach and navigation teams with operational and non-clinical tasks
- Answer patient calls and appropriately transfer escalated patient issues
- Identify and request necessary patient documentation from patients and community providers
Required skills include operational and technical proficiency (process improvement, clinical management system navigation), customer service excellence, interpersonal conflict resolution, clear oral communication, dependability, and initiative in generating workflow improvements.
The role is remote with multiple onsite sessions each year. Tuesday Health offers competitive compensation, comprehensive benefits (medical, dental, vision, life insurance, paid time off, 401(k) match), and a dynamic, inclusive team environment focused on meaningful work in palliative care.
REQUIREMENTS:
Required Qualifications:
- High School Diploma / GED or higher
- Experience with escalated customer service issue resolution
- Knowledge of Microsoft Office products (Word, Outlook, PowerPoint, Excel with basic formulas like VLOOKUP and IF)
- Phone/Fax system experience
- EMR (Electronic Medical Record) experience
Preferred Qualifications:
- Associate's Degree or higher
- Typing speed of 40+ WPM
- Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a healthcare setting
