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Salary: USD 129,000 - 171,000 / annual
Anduril Industries is a defense technology company transforming U.S. and allied military capabilities through advanced technology. The company develops cutting-edge autonomy, AI, computer vision, sensor fusion, and networking solutions for military systems, powered by Lattice OS—an AI-powered operating system that provides real-time 3D command and control.
As an NX CAD Administrator / Triage Support, you will be instrumental in establishing, maintaining, and optimizing the Siemens NX CAD environment that powers Anduril's engineering and manufacturing teams. Working side-by-side with designers and engineers, you will ensure they have reliable, performant, and standardized tools to rapidly innovate and deliver cutting-edge defense solutions at speed and scale.
Key Responsibilities:
- Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
- Provide specialized technical support for CAD software applications (NX, SolidWorks) used by design and engineering teams.
- Manage the incoming IT helpdesk queue (e.g., Jira Service Desk), ensuring tickets are triaged, categorized, and assigned correctly.
- Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues, meeting or exceeding established Service Level Agreements (SLAs).
- Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
- Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
- Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.
- Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and external service providers (Siemens); act as the technical point of contact for significant CAD/PLM issues.
- Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.
- Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate operational and data-security risks related to the engineering toolset.
Required Qualifications:
- Education: Associate degree or Bachelor's degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
- Experience: 2–4 years of experience in an IT helpdesk/technical support role.
- CAD Experience: Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
- Working knowledge interpreting NX Logs/Sys Logs.
- Strong written and verbal communication skills to effectively interact with all levels of the organization.
- Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
- Ability to explain complex technical issues to both highly technical engineers and non-technical staff.
- Patient, empathetic, and helpful attitude toward end-users under tight deadlines.
- Strong multitasking skills to manage a high volume of tickets while prioritizing critical CAD-stoppage issues.
Preferred Qualifications:
- Experience administering Teamcenter PLM, including workflow, BOM, and access configuration.
- Multi-skilled experience administering and configuring Siemens NX with advanced troubleshooting capability across CAD, CAM, and CAE environments.
- Experience configuring NX templates, customization files, role-based settings, and standardized environments for multi-user deployments.
- Capable of obtaining U.S. Secret security clearance.
