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Sierra is the leading platform for customer-facing AI agents, serving major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is headquartered in San Francisco with growing offices across North America, Europe, and Asia.
You will join Sierra's pricing team as a Business Value Strategist, partnering with sales and customers throughout complex enterprise sales cycles. Your core responsibilities include:
- Developing customer-specific value frameworks that translate Sierra's impact into measurable business outcomes
- Building rigorous ROI models and investment cases grounded in operating and financial metrics
- Quantifying impact across key dimensions: lower operating costs, incremental revenue, and stronger customer loyalty
- Creating and scaling repeatable, industry-specific business cases
- Establishing Sierra's business value framework from the ground up while remaining hands-on in modeling and analysis
- Engaging senior decision-makers and supporting complex enterprise sales cycles
- Partnering effectively with sales teams and customer stakeholders across finance, operations, and executive leadership
This is a high-impact role at a well-funded, fast-growing AI company with exceptional founding leadership (Bret Taylor, former Salesforce co-CEO and OpenAI Board Chair; Clay Bavor, former Google Labs lead). You'll be instrumental in building a new function from scratch and scaling it across the organization.
REQUIREMENTS:
- 5+ years of experience in value engineering, monetization strategy, consulting, strategic finance, or similar role focused on quantifying and communicating business impact
- Advanced financial modeling and analytical skills with a track record of building rigorous ROI models and investment cases
- Experience supporting complex enterprise sales cycles and engaging senior decision-makers
- Ability to partner effectively with sales teams and customer stakeholders across finance, operations, and executive leadership
- Degree in Business Administration, Finance, Economics, or related field, or equivalent professional experience
PREFERRED QUALIFICATIONS:
- Experience building and scaling a business value methodology, program, or center of excellence from the ground up
- Familiarity with AI, conversational AI, or customer service operations
- Previous experience in a zero-to-one startup or fast-paced, high-growth environment
