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Bird Buddy is a consumer hardware and software company on a mission to reconnect people with nature through beautifully designed smart bird feeders and a companion app ecosystem. The company combines physical product manufacturing with recurring software revenue and runs the business on NetSuite for finance, inventory, supply chain, order management, and fulfillment.
As Business Systems Manager, you will own the strategy and execution ensuring NetSuite supports company growth and operational efficiency. You will be the accountable owner who understands business objectives, gathers cross-functional requirements, and manages the development and adoption roadmap for a B2C omnichannel hardware-software business in the startup-to-scaleup stage.
Key responsibilities include:
- Accountability that NetSuite delivers what the business needs; gathering expectations across every function and judging whether the system meets them
- Stakeholder management as the primary point of contact for the CFO, COO, and other executives, translating competing priorities into one backlog
- Execution management of both internal and external resources (NetSuite Specialist, managed services), turning business requirements into a clear technical backlog
- Owning the roadmap and prioritized backlog, deciding which projects run and in what order
- Developing an onboarding plan for functions not yet on the system
- Managing all vendor and partner relationships, governance, and budget; making build-versus-buy decisions
- Stabilizing the current system, including through peak season, with a predictable monthly close as a key success measure
- Change control for modifications affecting financial statements or closed periods
- Setting working rhythm and ensuring knowledge is documented in runbooks rather than siloed
You will work in a lean environment without a large team behind you, managing both internal specialists and external managed-services partners. The role requires understanding how a consumer products, e-commerce, and hardware business operates across finance, supply chain, operations, and sales channels (own webshop, marketplaces like Amazon, retail partners, subscriptions).
Requirements:
- Proven experience as the end-to-end business owner of an ERP system (ideally NetSuite) in a lean startup or scale-up environment
- Strong general understanding of how a business runs across finance, supply chain, operations, and sales channels; ability to judge what is worth fixing and translate it into technical requirements
- Experience in consumer products, e-commerce, or hardware business selling across multiple channels (own webshop, marketplaces, retail partners), ideally with subscriptions; experience carrying a system through peak season without regression
- Pragmatic, down-to-earth approach: diagnose before prescribing, start with questions about how the business works, explain the business case for changes
- Real authority over vendors and budget; demonstrated ability to make build-versus-buy decisions
- 8+ years of experience, with several years owning or leading a system, program, or team
- Fluent working English
Nice to have:
- Hands-on NetSuite OneWorld experience with multi-subsidiary and multi-currency operations (company runs Slovenian and US entities)
- Product management background
