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Skydropx is seeking a Business Support Analyst to serve as a key operational contact point across the organization. This role bridges internal teams, customers, and stakeholders to ensure smooth business operations and exceptional service delivery.
Key Responsibilities:
- Act as primary point of contact for customers, users, and internal collaborators
- Track and manage requests, inquiries, and incidents with a focus on rapid resolution
- Facilitate communication and collaboration across teams
- Organize, maintain, and control documents, records, and reports
- Support delivery of necessary resources, tools, and services
- Contribute to continuous improvement and optimization of internal processes
- Monitor satisfaction and performance indicators
- Support training initiatives, internal communications, and onboarding activities
- Collaborate on cross-functional projects and audits
The role is 100% in-office at Aldeia Coworking in Curitiba, operating in an international environment with a full-time CLT employment contract.
Requirements:
- Completed or in-progress higher education degree
- Prior experience in customer service, support, HR, administration, or similar functions
- Strong oral and written communication in Portuguese (English or Spanish is a plus)
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Collaborative mindset with solution-oriented approach and focus on user/customer experience
- Intermediate proficiency with digital tools and Office/Google Workspace
- Experience working in startups or high-growth technology companies
