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Salary: USD 83,000 - 100,000 / annual
UnitedMasters Translation is seeking a Business Supervisor to serve as the day-to-day client partnership lead for the Eli Lilly business. This role bridges Business Leadership and Program Management, managing client communication, translating business needs into actionable direction, and ensuring clarity across internal teams.
You will own day-to-day client relationships and communication across assigned workstreams, leading routine client meetings, status calls, and working sessions while building trust through proactive communication and responsiveness. You'll translate client needs, feedback, and business objectives into clear direction for internal teams, partnering closely with Strategy, Context, Creative, and Business Directors to develop and refine creative briefs. A key responsibility is ensuring cross-functional teams understand priorities, expectations, success metrics, and next steps.
You will support creative development by preparing clients for presentations and key decision-making moments, helping articulate strategic and creative rationale in a clear and compelling manner, and ensuring work remains aligned to client objectives, approved strategy, and regulatory guidance. You'll proactively identify risks, ambiguities, or changing client needs before they become issues, managing expectations through transparent communication and thoughtful problem-solving.
The role includes mentoring junior Business Leadership team members in client communication, relationship management, and presentation skills, while supporting Business Directors in strengthening client relationships and identifying growth opportunities. You'll partner closely with Program Management to ensure alignment between client expectations and delivery plans, supporting scope definition and maintaining awareness of timelines, budgets, and executional progress.
This is a hybrid role requiring 4 days per week in the Brooklyn office with 1 day remote.
Minimum Qualifications:
- 4+ years of experience in advertising, marketing, consulting, or related client leadership roles
- Demonstrated ability to build trusted client relationships and manage day-to-day business communications
- Strong strategic thinking and problem-solving skills
- Excellent written, verbal, and presentation communication skills
- Experience collaborating with cross-functional teams including Strategy, Creative, Production, Context, and Program Management
- Ability to balance multiple priorities while maintaining exceptional organization and attention to detail
- Experience mentoring junior team members and contributing to a collaborative team culture
- Strong understanding of integrated marketing, creative development, and client service best practices
Preferred Qualifications:
- Bachelor's degree in marketing, business, or a related field
- Experience supporting healthcare, pharmaceutical, or other regulated brands (not required; curiosity and eagerness to learn valued)
