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UserTesting is the leader in human insight, helping organizations craft exceptional customer experiences through fast, actionable feedback. The company empowers teams to build better products by embedding real human perspectives into every stage of development, from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, UserTesting serves more than 3,000 organizations worldwide, including 75 of the Fortune 100.
As a Business Development Representative I, you will play a key role in driving growth by connecting with prospective customers and helping them understand the value of the UserTesting platform. You'll partner closely with Account Executives to identify new opportunities, build meaningful relationships, and contribute to a collaborative, high-performing sales organization. This role offers an exciting opportunity for someone motivated, curious, and eager to build a successful career in sales, working in a fast-paced environment where initiative, communication, and problem-solving are valued.
Key Responsibilities:
- Identify, qualify, and create new sales opportunities within assigned target accounts and territories
- Proactively engage prospective customers through phone, email, and other outreach channels
- Execute an account-based go-to-market strategy in partnership with Account Executives
- Build trusted relationships with prospects by understanding their business challenges and goals
- Qualify inbound and outbound opportunities and support pipeline development
- Maintain accurate activity tracking and consistently achieve weekly and monthly KPIs
- Represent the company professionally as a first point of contact for prospective customers
Requirements:
- Strong communication and interpersonal skills, both verbal and written
- Experience engaging with customers or prospects in a sales, business development, or customer-facing environment
- Demonstrated relationship-building skills with the ability to uncover customer needs
- Motivated self-starter with a strong interest in building a career in sales
- Ability to learn quickly, adapt to feedback, and confidently navigate objections
- Comfortable managing multiple priorities in a fast-paced, team-oriented environment
- Knowledge of Salesforce is ideal but not required
Note: The company encourages applications from candidates who don't meet every single requirement but are excited about the role.
