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Business Development Representative

Phocas - Coventry, United Kingdom - In-office

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Phocas Software is a profitable, growing SaaS company scaling from $70M toward $250M in revenue with a loyal customer base and category-leading product. The company is restructuring its go-to-market approach and seeking a Business Development Representative to play a critical role at the front of the revenue engine. In this role, you will create conversations and qualified opportunities that fuel growth. This is not a high-volume transactional prospecting role, but rather one combining consistent outbound activity with curiosity, creativity, and strong commercial thinking. You will engage prospective customers, understand their business challenges, uncover where Phocas can add value, and create high-quality opportunities for the Sales team. You'll work across inbound, outbound, and partner-generated leads while continuously developing your prospecting, discovery, and sales skills. Key responsibilities include: - Consistently creating high-quality sales opportunities that meet agreed quality standards - Building and maintaining a healthy prospect pipeline through a balanced mix of proactive outbound prospecting, inbound lead follow-up, and partner collaboration - Conducting meaningful business conversations that go beyond surface-level qualification to understand prospects' business, challenges, priorities, and potential value drivers - Driving engagement through consistent, creative outreach across multiple channels while following structured prospecting cadences - Continuously improving sales effectiveness through coaching, data, feedback, and experimentation - Owning prospect engagement from initial outreach through qualified opportunity creation - Identifying and researching prospects aligned to the Phocas ideal customer profile - Executing multi-channel prospecting campaigns and responding quickly to inbound interest - Conducting effective initial discovery and clearly articulating the Phocas value proposition - Ensuring Sales receives strong, well-informed handoffs - Collaborating with Sales, Marketing, and Partner teams on targeted campaigns - Maintaining accurate CRM data and strong pipeline hygiene Success will be measured by both activity and outcomes, including qualified sales opportunities created, quota attainment, lead-to-opportunity conversion rates, inbound lead response time, consistent outbound activity execution, quality of opportunities passed to Sales, and continued improvement in prospect engagement and conversion. The company emphasizes flexibility and employee wellbeing, supporting innovative approaches to work and life balance. Phocas is a Circle Back Initiative employer committed to responding to every applicant. REQUIREMENTS: The posting does not explicitly state years of experience or formal educational requirements. However, successful candidates are expected to demonstrate: strong sales drive and resilience; natural curiosity and comfort asking probing questions; clear communication and strong time management; ability to balance activity expectations with thoughtful, personalized engagement; quick learning ability; proficiency with technology and data; active feedback-seeking for continuous improvement; ownership mentality regarding results; and ability to work effectively as part of a broader revenue team.

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