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Back Market is a global marketplace for refurbished devices, enabling consumers to access reliable, affordable tech while reducing environmental impact (92% less carbon emissions than new devices). The company operates as a certified B Corp and is mission-driven around sustainability and circular economy principles.
As Business Development Manager for Japan, you will be a key member of the Supply team, balancing two critical functions: acquiring and onboarding new sellers, and managing relationships with existing sellers to drive growth and retention.
Key Responsibilities:
- Develop and execute go-to-market strategies to acquire new sellers and expand the platform's offerings in Japan
- Build and maintain strong relationships with key sellers, ensuring high adoption, commitment, and satisfaction
- Analyze sales and quality performance data to identify growth opportunities and ensure profitable, healthy growth for both sellers and Back Market
- Conduct strategy calls, business reviews, and seller visits tailored to specific use cases and business models
- Identify and develop partnerships with industry players, service providers, and affiliates in the refurbished electronics and e-commerce landscape
- Develop subject-matter expertise on the refurbished devices industry and seller pain points
- Lead cross-functional projects with customer care, quality, marketing, and product teams
The role operates in a fast-paced, multi-tasking environment with hybrid flexibility (2 remote days/week, 1 remote week/quarter, plus 3 flex days). You'll work across time zones and multicultural teams, reporting to the General Manager APAC.
Requirements:
- 5–7 years of experience in sales, business development, and/or account management roles
- Proven track record acquiring sellers or partners
- Demonstrated ability to resolve issues and maintain strong client relationships
- Project management experience with ability to coordinate across teams and time zones
- Strong time management, pipeline management, and sense of ownership/accountability
- AI and data skills preferred; hands-on experience with automations, Salesforce, SQL, Tableau, or AI tools is a plus, but willingness to learn is essential
- Previous experience in e-commerce or fast-growing startups preferred (not mandatory)
- Native Japanese with business-level English (written and spoken); Chinese skills appreciated but not required
- High interpersonal skills and strong understanding of Japanese and cross-cultural dynamics
- Ability to thrive in fast-paced, ambiguous startup environments with always-on expectations
