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Nivoda is a global B2B diamond and gemstone marketplace connecting jewelry retailers with suppliers. This Business Development Manager role is based in Bangkok and combines supplier development, operational leadership, and strategic growth initiatives.
You will lead supplier relationships and growth for the gemstone category, identifying and onboarding high-quality suppliers while building consultative partnerships to drive engagement and revenue. You'll guide suppliers in optimizing product listings, pricing, quality, and inventory to meet platform demand, using data insights to assess performance and implement category-level strategies. You'll support suppliers through proactive communication, media checks, quality verification, and inventory alignment, driving them toward revenue targets through assortment optimization and performance improvements.
Operationally, you'll oversee the Bangkok office setup and day-to-day execution, including logistics, customs, and compliance. You'll manage end-to-end supplier transactions, fulfillment coordination, and reporting while standardizing workflows to improve efficiency and reduce errors. You'll monitor operational KPIs and ensure timely reporting and escalation.
You'll lead and mentor the Bangkok operations team, conducting performance reviews, skill development sessions, and cross-training. You'll recruit and train new team members while fostering a collaborative, high-performance culture focused on accountability and continuous improvement.
You'll partner with global category, product, and tech teams on strategic alignment, maintain high-quality standards across supplier media and gemstone authenticity, and minimize return rates through proactive quality assurance. You'll contribute to process and system enhancements that improve supplier experience and operational efficiency.
Required: Bachelor's degree in Business, Operations, Marketing, or related field; 5+ years work experience with at least 1 year in a leadership or operations management role; proven success in supplier management, operations, or B2B e-commerce; strong communication and relationship-building skills with a consultative, data-driven mindset; high attention to detail and integrity; proficiency in MS Office and reporting tools; strong organizational skills and ability to multitask; hands-on, proactive approach with ownership mentality.
