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Okta is seeking an experienced Senior Business Applications Administrator to anchor the operational health, configuration, and continuous support of the Salesforce ecosystem and interconnected business applications. You will support critical Go-To-Market (GTM) functions spanning Sales, Marketing, Customer Success, and CPQ, ensuring system stability, data integrity, and peak user productivity.
In this role, you will act as an escalation point for frontline support administrators, champion operational excellence, and actively harness cutting-edge AI technologies (such as Gemini, Claude, and proprietary internal AI tools) to modernize incident triaging and drive automated operational workflows.
Key Responsibilities:
Operational Support & Incident Management:
- Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with strict response and resolution SLAs
- Leverage generative AI platforms to accelerate root-cause analysis, automate repetitive support workflows, and optimize ticket triage
- Provide dedicated operational readiness and real-time support during high-stakes business periods, including fiscal month-end and quarter-end close cycles
- Serve as an escalation partner and technical mentor to frontline system administrators and support analysts
System Administration & Ecosystem Health:
- Manage user provisioning, security controls (profiles, roles, permission sets), workflow automations (Flows), custom objects, page layouts, and reports/dashboards
- Maintain data flow and operational health between Salesforce and third-party SaaS platforms (e.g., Clari, DocuSign, Outreach, ServiceNow)
- Execute change sets, sandbox seeding, regression testing, and production deployments following structured release management methodologies
Governance, Compliance & Documentation:
- Ensure all system changes and administrative practices strictly adhere to TDI security guidelines, data privacy standards, and SOX controls
- Participate in periodic security and access reviews, proactively addressing vulnerabilities and compliance gaps
- Author and maintain comprehensive standard operating procedures (SOPs), system runbooks, and self-service knowledge base articles for global enterprise support teams
Requirements:
Minimum Qualifications:
- 4+ years of hands-on experience in business systems administration or technical application support within enterprise environments
- Strong administrative expertise in Salesforce Sales Cloud (configuration, Flow builder, permission management, data loader, reporting)
- Working knowledge of modern enterprise SaaS stacks, including ITSM tools (ServiceNow or Jira Service Management) and version control/release tools such as Gearset
- Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures
- Proven track record collaborating effectively with cross-functional and distributed teams across multiple time zones
- Outstanding analytical troubleshooting abilities, active listening skills, and clear technical communication for both colleagues and business stakeholders
Preferred Qualifications:
- Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder certifications
- Hands-on exposure to Salesforce CPQ, Billing, or common revenue architecture workflows
- Experience incorporating LLM tooling (Gemini, Claude, custom GPTs) or workflow scripts into day-to-day administrative tasks
- Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent practical experience
