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Twilio is seeking a Billing Operations Analyst to join the Revenue Team. This role is based remotely in Mexico City, Mexico, and is part of a remote-first company culture.
In this position, you will manage billing operations and customer financial interactions across Twilio's internal billing and ERP systems. Key responsibilities include:
- Maintain Revenue Team external customer communications, responding to billing queries and onboarding customers to Twilio's billing and Financial ERP systems
- Gather, format, and analyze large raw datasets to support customer billing reporting and ad hoc financial queries
- Participate in month-end close activities, including managing recurring billing, tracking customer credits, analyzing revenue-related balance sheet accounts, and generating customer financial reports
- Assist in developing and implementing financial controls and processes surrounding revenue and invoicing
- Resolve customer billing issues through independent investigation, leveraging internal resources and previous case history
- Manipulate and analyze large datasets in Excel using advanced functions (pivots, VLOOKUPs)
- Communicate complex billing issues to Sales teams and Senior Leaders via Slack, Salesforce, and occasional calls
- Participate in external and internal audits as requested
- Work in a fast-paced, high-volume environment with tight SLAs and occasional weekend work
- Collaborate cross-functionally to resolve root causes of customer issues
You should be detail-oriented, passionate about billing and pricing from a business perspective, and thrive in a collaborative, fast-paced environment. Excellent written and verbal communication skills are essential, as is the ability to advocate for positions while remaining open-minded.
Requirements:
- 1–3 years of experience in an Operations role
- Strong background in Billings, Revenue, or Order-to-Cash processes
- Advanced Excel proficiency: ability to handle very large raw datasets using pivots and functions such as VLOOKUPs
- Solid experience working with high-volume transactions and strong attention to detail
- Demonstrated problem-solving, interpersonal, and communication skills
- Third-level qualification in Accountancy, Finance, or a Business-related discipline (or equivalent experience)
- Proficient in both Spanish and English
- Experience with Oracle, Zuora, and Salesforce is advantageous but not essential
- Willingness to work periodic weekends
- Occasional travel may be required for team meetings and customer engagement
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
