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Legora is an AI-native legal workspace trusted by 1,000+ customers across 50+ countries, including top-tier law firms and enterprises. The company has scaled to $100M+ ARR and operates globally across Europe, North America, and APAC.
This is a senior individual contributor role reporting to the Senior Manager of Billing & AR. You will own end-to-end daily billing execution across Legora's global customer base, ensuring orders, pricing, usage, credits, and customer-specific invoicing requirements flow through systems accurately, on time, and with audit-ready controls.
Key responsibilities include:
- Own daily billing execution across all entities and currencies: order intake validation, invoicing, credit memos, amendments, exceptions, and dunning support
- Serve as the operational point of contact for billing within Finance, resolving invoicing discrepancies and customer-impacting issues
- Execute complex and non-standard invoicing cases (mid-term upsells, usage true-ups, customer-specific requirements) in partnership with Revenue Accounting
- Maintain and improve operating documentation including SOPs, checklists, playbooks, and training materials
- Execute and improve reconciliation, completeness, and exception-management processes across the closed-won-to-invoiced pipeline
- Prepare billing schedules, reconciliations, and audit evidence, maintaining documentation consistent with internal controls framework
- Monitor and report billing performance metrics (accuracy, cycle time, backlog, exceptions, outsourced-team quality) and drive continuous improvement
- Oversee the daily output of the outsourced billing support team and handle the most complex invoicing cases
You will combine deep operational judgment with process execution, clear communication, and hands-on problem solving to improve billing reliability, customer experience, and financial integrity at scale.
