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Salary: USD 24 - 28 / hourly
InCharge Energy is seeking a detail-oriented Billing & Accounts Receivable Specialist to manage high-volume billing, invoicing, and collections activities across a diverse portfolio of B2B customer accounts and contracts. This role supports complex, high-value accounts across energy, gas, infrastructure, utilities, construction, and public-sector organizations.
Key Responsibilities:
- Process approximately 100+ invoices weekly across multiple customer accounts and contract types
- Review customer contracts, purchase orders, rate schedules, and supporting documentation to ensure invoice accuracy and compliance
- Prepare, generate, validate, and submit invoices according to customer-specific billing requirements and submission deadlines
- Perform detailed accounts receivable aging analysis and proactively monitor outstanding balances
- Research, investigate, and resolve significantly past-due invoices, payment discrepancies, customer disputes, and billing escalations
- Coordinate with internal departments and external customer contacts to facilitate invoice approvals and timely payment
- Audit labor charges, contract rates, pricing, and billing data to ensure accuracy prior to invoice submission
- Process billing adjustments, corrections, and reconciliations while maintaining complete documentation and audit trails
- Submit invoices through customer portals and third-party invoicing platforms
- Maintain accurate billing and customer records within Microsoft Business Central, Salesforce, and other business systems
- Support internal and external audit requests by providing billing documentation and contract support
- Assist with collections activities and identify opportunities to improve billing and payment processes
Requirements:
- Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field (preferred)
- 3+ years of hands-on billing, accounts receivable, collections, or Order-to-Cash (O2C) experience
- Experience managing complex, high-value B2B accounts and contract-based billing environments
- Proven success supporting customers within energy, utility, gas, infrastructure, construction, transportation, engineering, manufacturing, or public-sector industries
- Experience managing high-volume invoicing portfolios and large-dollar customer accounts
- Strong knowledge of contract-based billing structures, billing compliance requirements, and invoice documentation practices
- Demonstrated experience performing AR aging analysis, collections activities, and resolution of substantially past-due receivables
- Experience navigating customer escalations and coordinating with internal and external stakeholders
- Proficiency with ERP and CRM systems; Microsoft Business Central and Salesforce experience strongly preferred
- Advanced Microsoft Excel skills, including reconciliations, analysis, and reporting
- Strong analytical, organizational, problem-solving, communication, and customer service skills
- Ability to work independently, manage competing priorities, and maintain high accuracy in a fast-paced environment
Preferred Qualifications:
- Experience supporting government, municipal, utility, or infrastructure-related customer contracts
- Experience with customer invoicing portals and third-party billing platforms
- Knowledge of audit support processes and contract compliance requirements
- Experience improving billing workflows, reducing invoice errors, and accelerating collections performance
