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Halter is an agtech company transforming grazing management for farmers and ranchers globally. The company uses innovative technology to enable sustainable, productive farming operations across New Zealand, Australia, and the United States. Backed by tier-1 investors including Founders Fund and Bessemer Venture Partners, Halter is scaling rapidly and building a high-performance culture.
You will own the invoicing function end-to-end, serving as the primary billing expert for both customers and internal teams. This is a customer-facing role that requires comfort on the phone with farmers and ranchers across multiple countries and time zones.
Key responsibilities include:
- Manage the complete invoicing cycle for the NZ, AU, and US customer base, ensuring accurate, timely invoices
- Maintain clean, current customer billing data including contracts, subscription changes, pricing, credits, and adjustments
- Reconcile billing against contracts and system records to ensure accuracy
- Identify process gaps and implement improvements as the company scales
- Serve as the primary point of contact for customer billing inquiries via phone, email, and Slack
- Resolve billing disputes and queries with empathy and clarity
- Support internal stakeholders (Sales, Account Management, Finance) with billing expertise and process guidance
- Partner with Finance on month-end close, reporting, audits, and process improvements
- Support the collections process from friendly reminders through escalation while protecting customer relationships
- Maintain accurate records of conversations, commitments, and payment plans
The role requires someone who has done this before and combines technical billing expertise with genuine customer service skills. You'll work in a high-trust, office-first culture where growth and impact are unlimited. Halter values meaningful work, spectacular people solving hard problems, and continuous learning.
Requirements:
- 2+ years proven experience in billing, accounts receivable, or invoicing roles, ideally in high-volume, subscription, or SaaS environments
- Genuine confidence and comfort on the phone with customers
- Strong written and verbal communication skills; ability to explain billing issues clearly to farmers, salespeople, and accountants
- Serious attention to detail and accuracy
- Strong process orientation: follow, document, and improve processes
- Solid systems capability with ERP or billing platforms (NetSuite, Xero, or similar) and proficiency in Excel or Google Sheets
- Ability to juggle competing priorities calmly in a fast-moving business
Nice to have:
- Experience with multi-currency or multi-entity billing (NZ, AU, US)
- Exposure to NetSuite, Salesforce, or similar CRM/ERP stacks
- Experience helping a finance function scale and building processes from scratch
