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Keeper Security, a leading cybersecurity software company protecting thousands of organizations and millions of people across 150+ countries, is hiring a Bilingual (Spanish) Training Specialist for its EMEA B2B Support division. This is a hybrid role based in Cork, Ireland, with flexibility for fully remote work for those outside commutable distance.
You will be responsible for delivering comprehensive training programs to business customers and partners on Keeper's cybersecurity solutions, including KeeperPAM®, an AI-enabled privileged access management platform. Your core responsibilities include:
• Conducting training sessions tailored to different audience types and skill levels, ensuring customers can proficiently use products and maximize their benefits
• Designing and creating engaging training materials including guides, videos, webinars, and interactive resources
• Delivering virtual workshops and webinars with hands-on experience, encouraging questions and discussions
• Assessing customer training needs and gathering feedback to continuously improve programs
• Providing post-training support and follow-up sessions to ensure successful adoption
• Maintaining accurate records of customer configurations, customizations, and training communications
• Managing an organized repository of training materials for team access and reference
• Collaborating with internal teams to share insights from training sessions for product enhancements
• Communicating with Spanish and English-speaking customers verbally and in writing
Keeper's solutions are published in 23 languages and sold globally, with industry-leading certifications and recognition in the Gartner Magic Quadrant for Privileged Access Management.
REQUIREMENTS:
• 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
• Bilingual fluency: native Spanish with English fluency (both verbal and written)
• Strong understanding of SaaS products and technologies
• Excellent communication and presentation skills
• Ability to adapt training content to varying audience needs and skill levels
• Exceptional organizational and project management skills
• Proficiency with Google Docs and MS Office tools
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team across global regions and time zones
• Must permanently reside in Ireland
