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MaintainX, now part of Autodesk Operations Solutions, is a mobile-first work execution platform serving industrial and frontline teams. The company manages 13.9 million assets and 79.5 million completed work orders for 13,000+ customers including Duracell, McDonald's, Shell, DHL, and Volvo. MaintainX is experiencing triple-digit year-over-year growth and seeking an experienced Bilingual (Spanish) Mid-Market Account Manager for the LATAM region.
In this role, you will own a book of business from post-sale handoff through renewal and expansion, managing mid-market customer relationships with a focus on client success and growth. Key responsibilities include:
- Account Ownership: Manage a portfolio of mid-market customers in LATAM, building deep relationships and ensuring exceptional service delivery.
- Expansion: Identify and capitalize on expansion opportunities within existing accounts by leveraging your experience in navigating larger deals.
- Prospecting & Needs Analysis: Proactively identify customer needs and provide innovative solutions that exceed expectations.
- Quarterly Business Reviews: Conduct QBRs to assess satisfaction, identify improvements, and deliver compelling product demonstrations tailored to client needs.
- Pipeline Management: Accurately forecast monthly and quarterly expansion opportunities with +/- 15% accuracy using Salesforce and other sales systems.
- Multi-tasking: Manage client requests, demos, proposals, and follow-ups with meticulous attention to detail and organizational rigor.
- Documentation: Maintain accurate records of customer interactions, deals, and progress.
- Entrepreneurial Mindset: Embrace a startup mentality and thrive in a fast-paced, rapidly changing environment.
Requirements:
- Minimum 4 years of sales experience, with significant portion managing accounts in LATAM.
- Bilingual fluency in English and Spanish (Portuguese a plus).
- Demonstrated success expanding client accounts and driving revenue growth in B2B sales.
- Proficiency navigating larger deals, complex sales cycles, and multiple stakeholders.
- Strong analytical and presentation skills; ability to communicate data-driven insights.
- Proven ability to conduct engaging product demonstrations and lead impactful QBRs.
- Adaptability and comfort in fast-paced, rapidly changing environments.
- Exceptional organizational skills, attention to detail, and accuracy in documentation.
- Excellent interpersonal skills and ability to build strong relationships.
- Positive, passionate, creative mindset aligned with company values.
- Open, hungry mind; willingness to learn and improve through coaching.
- Bachelor's degree or higher, ideally in a relevant field.
- Daily verbal and written communication in Spanish with LATAM customers required.
Bonus qualifications: Experience with modern sales tech stacks (Salesforce, Salesloft, DiscoverOrg), startups/entrepreneurial organizations, CMMS or facility operations software, or documented remote work success.
