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Salary: INR 1,263,624 - 1,709,608 / annual
Vena Solutions is seeking an Associate Technical Adoption Manager to support post-implementation customer success in our Indore office (5 days/week on-site).
You will work closely with Technical Adoption Managers to execute configuration, testing, and optimization work that helps customers adopt and scale their use of the Vena financial planning platform. Your responsibilities include:
• Execute post-implementation configuration and optimization for assigned customer accounts in partnership with TAMs
• Configure, enhance, and maintain Vena data models, templates, reports, workflows, and integrations to support evolving customer needs
• Ensure accuracy and reliability of customer data feeds, aligned with solution design and objectives
• Deliver timely, high-quality configuration updates that drive product adoption and measurable value realization
• Test, validate, and quality-check all configuration changes prior to release or customer enablement
• Troubleshoot configuration, data, and performance issues, recommending scalable, sustainable solutions
• Identify opportunities to standardize, simplify, and automate configurations to improve efficiency and reduce support effort
• Document configuration approaches, assumptions, and changes to support customer transparency and internal continuity
• Contribute to reusable templates, configuration patterns, and best practices to enable scale across the Customer Adoption team
• Take ownership of adoption and retention KPIs (NRR/GRR, utilization metrics, adoption score) while demonstrating proactive, self-directed execution
Vena Solutions builds financial planning and analysis software for enterprise customers. The Customer Adoption team helps clients optimize, extend, and scale their platform use following implementation, with a focus on deep product expertise, technical excellence, and long-term customer success.
REQUIREMENTS:
• Bachelor's Degree in Business, Accounting, Finance, Commerce, or related field (preferred)
• 1–2 years of work experience in Financial Planning & Analysis (FP&A), Accounting, and/or Software Implementation
• Passion for continuously learning new technology and improving business processes for customers
• Resourcefulness and eagerness to learn and grow; takes initiative to find answers
• Excellent English communication skills; proactively asks thoughtful questions and demonstrates understanding of customer needs
• Ability to work collaboratively in a team environment and present effectively with all organizational levels
• Problem-solving skills (quantitative, conceptual, analytical)
• Strong Microsoft Excel skills
• Data Integration and data modeling experience, or willingness to learn
• Experience or knowledge of database management (ETL, Oracle, SQL Server, etc.)
