SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Join Braze's Global Customer Support organization as an Associate Support Representative based in Singapore. You'll serve as a trusted product expert and primary point of contact for inbound customer inquiries, owning complex technical cases end-to-end. Your responsibilities include diagnosing and resolving technical issues, answering product questions, and guiding customers on best practices to ensure fast, accurate support and excellent customer experience.
You will master Braze's dashboard, integrations, troubleshooting steps, and best practices to become a product expert. You'll drive increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes. Collaboration is key—you'll work closely with team members, Customer Success, Account Managers, Product, Engineering, and other cross-functional teams to deliver seamless customer experiences.
Responsibilities include owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, best practice guidance), providing timely and technically sound resolutions, proactively identifying opportunities to enhance customer satisfaction, and contributing to process improvements and internal enablement through knowledge documentation and sharing.
This role operates on a Wednesday to Sunday schedule (9:00 AM–6:00 PM), with Monday and Tuesday as regular days off.
Required qualifications: Experience supporting technical products, ideally in SaaS or mobile application environments; proficiency with case management tools (Salesforce, Zendesk); hands-on experience with HTML, CSS, APIs, and/or SQL; domain knowledge of two or more areas including SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or basic programming; strong written and verbal English communication skills.
You are an excellent communicator with a customer-centric attitude, able to translate complex concepts into clear language for diverse audiences. You're analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities. You thrive in fast-paced, high-volume environments, managing multiple inquiries and escalations while remaining calm under pressure. You're adaptable, proactive, and collaborative, with intellectual curiosity and resilience.
