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Allica Bank is the UK's fastest-growing fintech firm, focused on serving established SMEs—a major underserved market representing over a third of the UK economy. The Relationship Management team, formed in 2022, pairs expert human relationships with modern banking technology to deliver lending, current accounts, savings, asset finance, and working capital solutions.
As an Associate Relationship Manager, you will manage a portfolio of SME customers, delivering outstanding service while building genuine, trusting relationships. You'll develop deep understanding of clients' businesses and ambitions, and work toward commercial targets including lending, new customer acquisition, and deposit growth. You'll identify client needs and cross-sell Allica products and services.
Key responsibilities include building a trusted external network with SME advisers and business communities to generate new opportunities; managing risk effectively on your portfolio with proactive identification of client stress; working closely with a Senior Relationship Manager on your development; participating in new business campaigns, events, and cold calling; maintaining accurate CRM records; and collaborating with internal teams to resolve issues efficiently.
You should have some B2B sales, account management, or SME banking experience with a genuine interest in building a career in SME relationship banking. Commercial lending experience and ability to analyze financial accounts are beneficial. You're curious, proactive, and motivated to develop lending, sales, risk management, and portfolio management skills through training and coaching. You're confident engaging with customers, prospects, and advisers across multiple channels; organized with strong attention to detail; practical in customer service and account management disciplines; and comfortable using systems, CRM tools, and data to manage activity. Experience with AI tools is a plus. You bring an energetic, resilient, hands-on approach with strong communication skills and alignment to Allica's values.
