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Salary: USD 32 - 40 / hourly
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. The company has helped millions of patients since 2017 and is recognized as a top workplace in healthcare.
The Associate, People Operations role sits at the center of Ro's people service delivery. You will manage day-to-day operations of the People Service Desk, serving as a first point of contact for employees and managers. This position requires attention to detail, strong organizational skills, and a genuine passion for helping others.
Key Responsibilities:
People Service Desk: Respond to and manage service desk tickets and Slack inquiries from employees and managers regarding onboarding, policies, benefits, PTO, employment verification, and HR systems. Interpret and apply people policies accurately and consistently. Escalate sensitive or complex matters (accommodations, employee relations, compensation) to appropriate People Partners or specialists with full context. Identify recurring questions and trends, recommending practical improvements such as workflow enhancements, new knowledge articles, or form changes.
HRIS & Data Accuracy: Process employee lifecycle changes in UKG including new hires, manager and location changes, terminations, and record updates. Run data audits, support employment verification requests, and ensure employee records are accurate, complete, and confidential.
Process Improvement & Documentation: Maintain and update People Service Desk resources, SOPs, knowledge base articles, checklists, and templates. Track recurring issues and identify opportunities to streamline processes and improve self-service resources. Use approved AI and automation tools efficiently while protecting sensitive data.
People Operations Support: Provide backup support for new hire onboarding and other People Operations processes as needed.
Workplace Arrangement: For employees in the tri-state (NY) area, in-office collaboration required on Tuesdays and Thursdays at HQ. For those outside tri-state, in-person collaborations throughout the year during team on-sites.
Requirements:
- 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles requiring project and stakeholder management
- High sense of ownership and accountability; known for being organized, reliable, and proactive
- Excellent written and verbal communication skills with ability to create clear, friendly, and timely messages
- Experience with Google Suite, Slack, ticketing systems, and preferably an HRIS like UKG Pro or Workday
- Ability to manage time and priorities in a fast-paced, deadline-driven environment
- Collaborative spirit and willingness to pitch in wherever needed
- Passion for creating great experiences for others
