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Salary: USD 85,000 - 0 / annual
Shopmonkey is a cloud-based auto-repair shop software platform serving 3,500+ shops across the US and Canada. The company raised $75M in Series C funding and has been named one of America's Best Startup Employers by Forbes multiple years running.
As an Associate Payments Adoption Manager, you will identify and collaborate with new and existing Shopmonkey customers to help them maximize their use of embedded payments processing. You'll work with customers to understand their workflows and develop tailored solutions that increase payment volume and adoption.
Key responsibilities include:
- Prospect into the customer base through outbound and inbound efforts to ensure customers are maximizing Shopmonkey Payments benefits
- Collaborate with leadership to develop and implement growth plans for payment adoption
- Conduct in-depth rate analysis on internal and competitor payment processing rates
- Become an expert in credit card processing for online and in-person transactions, card reader terminals, and related fintech solutions
- Ensure all customers receive follow-up support and achieve success with Shopmonkey Payments
- Develop and maintain expert knowledge of Shopmonkey's core and payments products, the automotive services industry, competition, and market trends
- Oversee effective CRM utilization and management
- Meet and exceed monthly quota and daily KPIs
This is a full-time remote role for US-based candidates. However, candidates in the San Jose, CA area should note this is hybrid with expectations to work in-office 2 days per week at the Morgan Hill, California office for collaboration.
Requirements:
- Experience in a B2B SaaS and embedded payments environment
- Ability to be a strong team player who collaborates and leads by example
- Highly intelligent, passionate, with tenacious work ethic and desire to be a top performer
- Honest and genuine approach to helping customers
- Resourceful and adaptable; ability to grow from feedback
- Ability to handle objections and proactively address roadblocks and issues
- Strong interpersonal skills and friendly professional demeanor on the phone
- Ability to articulate product value proposition with varying levels of detail
- Desire to grow within the organization
Bonus qualifications:
- Experience and interest in the automotive industry
- Fluency in Spanish
