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Hopscotch Primary Care is transforming healthcare in rural America by providing high-quality primary care tailored to meet the needs of underserved communities. The company operates a value-based care model and is seeking an Associate Outreach Leader to support patient growth and community engagement efforts.
As Associate Outreach Leader, you will serve as a key member of the Outreach team, combining community outreach, event coordination, grassroots relationship management, and prospective patient engagement. You will play a highly visible role within the community and serve as a trusted ambassador of the Hopscotch brand.
Key responsibilities include:
**Community Outreach & Relationship Building:** Build and maintain relationships with grassroots community organizations including senior centers, housing communities, faith-based organizations, nonprofits, and civic groups. Represent Hopscotch professionally and serve as a trusted point of contact for prospective patients. Educate community members on Hopscotch services and the value-based care model. Maintain recurring touchpoints with community organizations for long-term engagement.
**Community Events & Open Houses:** Co-lead, coordinate, or independently support outreach events including health fairs, educational seminars, and senior community visits. Support planning and execution of clinic open houses. Greet and engage prospective patients during events, capture attendee information, and conduct timely follow-up. Provide post-event reporting on attendance and outcomes.
**Patient Engagement & Growth Support:** Actively identify and engage eligible Medicare and Value-Based Care patients within assigned communities through calls, texts, email, and in-person interactions. Assist prospective patients with scheduling appointments and navigating enrollment. Conduct timely follow-up with prospective patients to improve conversion and retention. Support patient onboarding and re-engage inactive prospects.
**Outreach Coordination & Collaboration:** Coordinate outreach calendars, event schedules, and community activities with Outreach Leaders and internal teams. Share event feedback and community insights during collaboration meetings. Partner with clinic teams, marketing, and patient engagement teams to support outreach campaigns.
**Operational & CRM Excellence:** Track outreach activities, event participation, and patient engagement efforts. Maintain accurate documentation within Salesforce and other business systems. Maintain outreach calendars, event preparation timelines, and outreach inventory.
You will work collaboratively with Outreach Leaders, clinic teams, marketing, and patient engagement teams. This role is not a direct report to the Outreach Leader but works closely to align activities and support shared growth goals.
**Requirements:**
Required: High school diploma or equivalent, valid driver's license, U.S. work authorization, ability to travel locally throughout assigned territory, and comfort using Microsoft Office and CRM systems.
Preferred: 1–3 years of healthcare outreach, community engagement, sales support, event coordination, or customer service experience. Experience working with Medicare or senior populations, event planning or community engagement experience, and CRM/Salesforce experience.
