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Salary: USD 70,000 - 76,000 / annual
CloudKitchens transforms underutilized properties into smart commercial kitchens that enable restaurateurs to succeed in online food delivery. As an Associate Operations Manager at a CloudKitchens facility in Washington, D.C., you will oversee daily operations and lead a cross-functional team to deliver exceptional service to restaurant partners.
You will manage a dedicated facility team, handling scheduling, training, and performance management while maintaining an efficient order fulfillment process and excellent customer service standards. You'll also manage a janitorial team, upholding cleaning and sanitation protocols in compliance with local health and safety regulations, and foster a positive, inclusive work environment.
On the sales and partnership side, you'll lead facility tours and proactively engage with prospective restaurants, developing and maintaining internal relationships to identify value-added opportunities. You'll serve as the primary point of contact for restaurant partners, building trusting relationships and solving issues as they arise. You'll quarterback the onboarding process for new partners, assisting with permits, online delivery platform setup, and launch strategy planning, while managing the overall partner experience to prevent churn and extend partner lifecycle.
Administratively, you'll participate in planning sessions with management and peers, utilizing data to inform decisions. You'll review and report KPI metrics to facility management, contribute to goal setting, and manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
You'll also conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines (with training and support from subject matter experts), perform general upkeep, handle minor repairs, and coordinate with external vendors for specialized services.
This is a full-time, onsite role requiring five days per week in the Washington office. The company is part of a rapidly growing market—online food delivery in the US has expanded 10x in five years (from $10B to $100B) and is projected to reach $500B–$1T by 2030.
**Requirements:**
- Operations Management: 2 years (Preferred)
- Employee Management/Assistant Management: 2 years (Preferred)
- Restaurant Management: 2 years (Preferred)
- Property Management: 2 years (Preferred)
