SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Razorpay is India's leading full-stack fintech company, processing $180+ billion in annualized transactions and powering businesses from early-stage startups to India's largest enterprises. The company provides a comprehensive payments and financial services platform spanning checkouts, payroll automation, fraud detection, reconciliation, and payouts across India, Singapore, and Malaysia.
As Associate Manager for Startup Accounts, you will own and nurture relationships with key startup clients that drive significant revenue for Razorpay. This is a client-facing account management role focused on retention, expansion, and deepening engagement with a portfolio of high-value startup accounts.
Key responsibilities include:
- Building and maintaining strategic relationships with startup clients and key decision-makers within their organizations
- Cross-selling and upselling Razorpay's product suite to grow account value and achieve portfolio quotas
- Conducting regular business reviews to ensure client satisfaction and identify expansion opportunities
- Meeting with clients both in-office and on-site to strengthen relationships and understand evolving needs
- Achieving client relationship targets and KPIs set by your team lead
- Liaising with internal departments (product, support, operations) to ensure seamless service delivery
- Escalating and resolving client concerns promptly
- Monitoring performance against service level agreements and flagging risks
- Maintaining accurate CRM records of all client interactions and account changes
You'll work within a 3000+ person organization known for ownership, transparency, and a culture that values hustle and learning. Razorpay is backed by top-tier investors including GIC, Peak XV Partners, Tiger Global, and Salesforce Ventures.
