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Wolt is a global delivery platform operating in over 500 cities across 30 countries, now part of DoorDash. The Quality team in New Verticals EMEA works to improve how the company supports, onboards, and grows merchant partners across all markets, including Wolt and Deliveroo.
In this role, you'll take a global view of merchant quality and operational excellence, translating findings into scalable best practices and initiatives. You'll sit at the intersection of merchants, account management, support, and quality organizations, working on large cross-market initiatives while partnering closely with regional teams and global heads.
Day-to-day responsibilities include:
- Serving as the point of contact and building feedback loops between merchant-facing teams, product, and customer support to resolve defects and recurring issues at a global level
- Driving product rollouts across markets, informing and training Account Managers to ensure merchants are set up for success
- Analyzing how things work in practice across regions, spotting and grouping similar issues, and feeding insights back to the right teams
- Leading global and cross-regional initiatives such as occasions and best practices, working with regional heads to improve performance in their markets
- Collaborating with specialists across countries to run initiatives together
- Using data and AI tools to analyze, automate, and prototype solutions independently
You'll own initiatives and projects from conception through delivery, staying close to the merchant experience while contributing to quality targets such as reducing items not found and cancellations, and improving efficiency and product substitutions.
The role offers global visibility, direct collaboration with global heads, a real opportunity to shape how the company works with merchants worldwide, and a clear growth path—many people in this role move on to regional or product ownership.
Requirements:
- Confident working with data; able to pull, analyze, and draw conclusions independently
- Comfortable using AI tools and prompting to automate work and speed up analysis, while understanding they are a starting point, not a replacement for judgment
- Strong communication skills with the ability to work with stakeholders from different markets and levels of seniority
- Solid project management skills and a track record of taking initiatives from idea to delivery
- Generalist mindset: curious, quick to pick things up, and happy to dig into details
- Strong sense of ownership and drive to go beyond what's expected
- Fluent English (written and spoken)
