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Salary: USD 61,000 - 76,000 / annual
Tia is transforming women's healthcare by integrating primary care, mental health, gynecology, dermatology, and wellness across in-person and virtual settings. The Associate Manager, Care Coordination and Billing Operations leads two frontline operational teams: the Care Coordination Team and the Revenue Pod (Billing Care Coordinators and co-managed Billing Support Coordinators).
In this role, you will serve as a vital bridge between frontline member experience, financial operations, and revenue management. You will manage Care Coordinators, Billing Care Coordinators, and offshore billing support, providing tailored coaching, training, and oversight across different experience levels. You'll support onboarding, performance management, professional development, and goal setting while fostering collaboration, empathy, and accountability.
Key responsibilities include overseeing care coordination and billing workflows (task assignment, queues, workload distribution, SLAs, invoice/payment processes, and complex cases); partnering with RCM and co-management to maintain performance, audit work, balance resources, and align frontline operations with broader revenue cycle goals; serving as the final escalation point for complex member care and billing issues; conducting root-cause analysis to identify and prevent recurring problems; overseeing QA and peer-coaching processes to maintain service quality, accuracy, and compliance; representing Care Coordination and Billing Operations in cross-functional initiatives; and using member satisfaction, turnaround time, and team performance data to guide coaching and process improvements.
Tia is a Series D venture-backed company trusted by more than 120,000 women across four markets, building one of the most comprehensive preventive care models for women through a technology-enabled care model and partnerships with leading health systems.
REQUIREMENTS:
- Minimum 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting
- Exceptional leadership skills with a track record of effectively managing teams, driving performance, and cultivating a positive work environment
- Strong understanding of healthcare processes, medical terminology, and member engagement in a healthcare context
- Proven billing and RCM experience and exposure
- Outstanding communication skills, both verbal and written, with ability to empathize and engage with members and teammates
- Proficiency in contact center software, member relationship management (CRM) systems, and Google Workspace
- Excellent problem-solving skills and ability to remain composed in high-pressure situations
- Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations (HIPAA)
- Detail-oriented with strong organizational and multitasking abilities
- Flexibility to adapt to changing priorities and business needs
NICE TO HAVE:
- Bachelor's degree in Healthcare Administration, Business Management, or related field
