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Small Door is a membership-based veterinary care provider that merged with Bond Vet in July 2026 to create a network of 55+ clinics across the Northeast, Mid-Atlantic, and Midwest. The combined organization serves over half a million pets and is rapidly expanding.
As an Associate HRBP, you will serve as the primary HR partner for a few smaller regional and practice locations, reporting to the Sr. Director of HRBP. This is an individual contributor role focused on building strong relationships with regional and practice leaders while managing the full spectrum of HR operations for your assigned regions.
Key Responsibilities:
- Serve as the go-to HR partner for regional and practice leaders, providing strategic and tactical HR support
- Manage employee relations end-to-end: conduct investigations, maintain documentation, develop performance improvement plans, and handle terminations (with escalation support on complex cases)
- Own leaves of absence administration, including FMLA, state leave programs, and ADA accommodations, coordinating with People Ops and Payroll
- Coach and develop practice managers on giving feedback, conducting difficult conversations, and managing their teams effectively
- Monitor HR trends in your regions including turnover, engagement, and employee relations themes; provide data-driven recommendations
- Support onboarding and integration of new hires and new managers during their first 90 days
- Lead rollout of people programs including review cycles, policy changes, onboarding initiatives, and engagement surveys
- Ensure compliance with state and local employment laws across your assigned practices
- Spend significant time on-site at clinics to build trust and visibility with teams
Success will be measured by: timely and well-documented ER case resolution, accurate and compliant leave processing, declining turnover trends, positive manager feedback, and consistent clinic visits.
Requirements:
- 3 to 5 years of HR experience as a generalist or HRBP, ideally in a multi-site or multi-location business
- Demonstrated experience handling employee relations cases and leaves of absence
- Knowledge of FMLA and ADA compliance basics
- Strong judgment, fairness, and calm demeanor; ability to know when to handle issues independently and when to escalate
- Ability to build relationships quickly and earn manager trust
- Highly organized with ability to manage multiple open cases without gaps
- Must live in the Northeast near one of Small Door's clinics (NY, NJ, PA, or MA) and be willing to travel across assigned regions
- PHR or SHRM-CP certification is a plus
- Healthcare, veterinary, hospitality, or retail experience is a plus
