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Turnitin is seeking an Associate Customer Success Manager to manage a portfolio of higher education customers across Spain and France. In this role, you will be responsible for driving customer adoption, satisfaction, retention, and long-term success while identifying and supporting upsell and cross-sell opportunities.
You will build and maintain strong relationships across customer institutions, from senior leadership (Deans, Vice Chancellors, Directors) through to individual instructors. Your key responsibilities include developing and executing account plans aligned with customer goals, delivering business reviews and presentations, and using customer insights to manage risks and identify growth opportunities. You will collaborate closely with Sales, Product, Marketing, and Solutions teams to support customer needs and capture feedback to improve products and customer experience.
Additional responsibilities include maintaining accurate CRM records, generating referral opportunities, developing customer advocates, and continuously investing in your own professional development. You will work in a remote-first culture at a company with over 25 years of experience in education technology, serving over 16,000 academic institutions globally.
Turnitin offers a comprehensive total rewards package including remote-first work flexibility, health care coverage, education reimbursement, competitive paid time off, self-care days, paid volunteer time, mental health platform access, parental leave, and retirement plan matching. The company emphasizes a culture free of politics with humble, inclusive, and collaborative teammates.
Requirements:
- 1–2 years of experience in Customer Success, Account Management, or similar client-facing role, preferably in SaaS, EdTech, or education sector
- Fluent in English, Spanish, and French
- Strong interpersonal, communication, presentation, and negotiation skills with ability to articulate value to diverse higher education stakeholders
- Excellent problem-solving, time-management, and organisational skills with data-driven approach
- Experience using CRM/Customer Success platforms (e.g., Salesforce)
- Proven ability to work effectively as collaborative teammate with curiosity, accountability, and growth mindset
- Understanding of education technology landscape and institutional challenges around teaching, learning, and academic integrity
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in fast-paced environment
