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Turnitin is seeking an Associate Customer Success Manager to manage a portfolio of higher education customers across Spain and France. In this role, you will be responsible for driving customer adoption, satisfaction, retention, and long-term success while identifying and supporting upsell and cross-sell opportunities.
You will build and maintain strong relationships with stakeholders at all levels within customer institutions—from Deans and Vice Chancellors to individual instructors. Your key responsibilities include developing and executing account plans aligned with customer goals, delivering business reviews and presentations, using customer insights to manage risks and identify growth opportunities, and collaborating with Sales, Product, Marketing, and Solutions teams to support customer needs. You will also capture and share customer feedback to improve products and customer experience, generate referral opportunities, develop customer advocates, and maintain accurate CRM records.
The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity. You will work in a remote-first culture that emphasizes collaboration, accountability, and personal development.
Turnitin is a recognized innovator in global education with over 25 years of experience. The company partners with educators and institutions to develop learning integrity solutions, serving over 16,000 academic institutions, publishers, and corporations in more than 185 countries. Products include Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
**Requirements:**
- 1–2 years of experience in Customer Success, Account Management, or similar client-facing role, preferably in SaaS, EdTech, or education sector
- Fluent in English, Spanish, and French
- Strong interpersonal, communication, presentation, and negotiation skills with ability to articulate value to diverse higher education stakeholders
- Excellent problem-solving, time-management, and organisational skills with data-driven approach
- Experience using CRM/Customer Success platforms (e.g., Salesforce)
- Proven ability to work effectively as collaborative teammate with curiosity, accountability, and growth mindset
- Understanding of education technology landscape and institutional challenges around teaching, learning, and academic integrity
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in fast-paced environment
