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Turnitin is seeking an Associate Customer Success Manager to manage a portfolio of higher education customers across Spain and France. In this role, you will be responsible for ensuring customer retention, growth, and strong relationships with Educational Institutions. You will manage relationships to ensure customers achieve maximum value from Turnitin's software services, including Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
Key responsibilities include:
- Managing a portfolio of higher education customers in Spain and France
- Building strong relationships with stakeholders at all levels within customer institutions, from Deans and Vice Chancellors to individual instructors
- Driving customer adoption, satisfaction, retention, and long-term success
- Developing and executing account plans aligned with customer goals
- Delivering business reviews, presentations, and customer engagement activities
- Identifying and supporting upsell, cross-sell, and renewal opportunities
- Using customer insights and engagement data to manage risks and growth opportunities
- Collaborating with Sales, Product, Marketing, and Solutions teams to support customer needs
- Capturing and sharing customer feedback to improve products and customer experience
- Generating referral opportunities and developing customer advocates
- Maintaining accurate CRM records and account activity
- Continuously investing in personal and professional development
The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity. Turnitin is a remote-first organization with a culture focused on collaboration, learning, and making a positive impact on global education.
REQUIREMENTS:
- 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, EdTech, or the education sector
- Fluent in English, Spanish, and French
- Strong interpersonal, communication, presentation, and negotiation skills, with the ability to articulate value clearly to diverse higher education stakeholders
- Excellent problem-solving, time-management, and organisational skills, with a data-driven approach and experience using CRM/Customer Success platforms (e.g., Salesforce)
- Proven ability to work effectively as a collaborative teammate with curiosity, accountability, and a growth mindset
- Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in a fast-paced environment
