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Salary: USD 68,742 - 109,989 / annual
Conga is seeking an Associate Customer Success Manager to manage a portfolio of global, complex customers who have invested in Conga's commercial operations platform. The platform unifies pricing, quoting, contracting, rebates, and communications to help companies run as connected, smarter businesses. Conga serves over 10,000 customers worldwide, including more than 50% of the Fortune 100.
In this role, you will be responsible for driving customer adoption and value realization. Key responsibilities include performing detailed adoption analysis, engaging customers in joint planning to increase product adoption, leading value realization activities such as stakeholder alignment and roadmap reviews, and ensuring technical issues are resolved quickly by internal teams. You will act as a facilitator, coach, and consultant, asking probing questions to deeply understand customer needs and business objectives.
You will drive customer advocacy, identify expansion opportunities, mitigate renewal risk using cross-functional teams, and improve customer health and sentiment to ensure successful and growing renewals. The role requires balancing multiple priorities in a fast-paced environment while maintaining a data-driven approach to identifying growth opportunities and accelerating value realization.
The position is remote with a preference for Eastern or Central Time Zone candidates. Travel is required approximately 4 times per year for quarterly Conga events and as-needed customer onsite meetings. You will report to the Senior Manager of Customer Success.
REQUIREMENTS:
- Bachelor's degree or equivalent hands-on experience
- 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support); candidates without direct experience but who can demonstrate outcomes, autonomy, impact, and leadership in other capacities will be considered
- Consultative mindset: ability to build trust and credibility through active listening and tailored solutions for diverse stakeholders
- Proactive collaborator and self-starter who works effectively with others
- Strong written, verbal, presentation, and project management skills
- Technical proficiency with Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint); comfortable using AI to manage work
- Ability to thrive in fast-paced, high-growth environments with structured, data-driven approaches
- Proven track record of strengthening relationships and driving long-term customer retention
- Comfortable working with customers at varying engagement and adoption levels; demonstrates urgency, persistence, and creativity in re-engagement and value realization
- Effective cross-functional collaboration skills
- Data-driven mindset for identifying growth opportunities
- Problem-solving orientation with curiosity and persistence in addressing uncertainty
PREFERRED QUALIFICATIONS:
- Experience with SaaS/cloud solutions
- Experience with CLM, CPQ, Salesforce, or Conga platforms
