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Okta is seeking an Associate Customer Success Manager to join its Asia team based in Singapore. This is a career-building opportunity for someone passionate about technology and customer success, working with established accounts to drive adoption, protect renewals, and build strategic relationships.
You will own a portfolio of established accounts and execute proven playbooks including health checks, business reviews, and renewal preparation. You'll work under the mentorship of senior CSMs while developing your product knowledge and foundational customer success skills. The role involves collaborating across cross-functional teams including Sales, Product Management, Support, Renewals, Professional Services, and Engineering to ensure customers achieve real value from their identity investments.
Key responsibilities include:
- Executing programmatic motions to drive adoption and customer outcomes across your portfolio
- Taking ownership of your book of business, mitigating churn risk, and identifying growth opportunities
- Building and maintaining executive relationships with key decision-makers
- Creating strategic success plans aligned with customer goals
- Conducting research on industry trends and customer needs to develop thought leadership
- Collaborating with Technical Account Managers to ensure seamless technical support
- Using AI tools to scale research, account management workflows, and strategic planning
- Managing multiple customers and projects in a fast-paced environment
The role is hybrid with 2 days per week in the Singapore office, 10-15% travel to customer sites, and occasional global meetings outside normal hours.
Requirements:
- 2+ years of experience in a professional, customer-facing role (Customer Success, Account Management, or similar)
- Strong foundational understanding of SaaS or technical platforms with genuine interest in building deeper product expertise
- Customer-centric and proactive mindset focused on building trust and driving adoption
- Ability to manage a portfolio of accounts in a structured, programmatic way
- Comfort operating in distributed, asynchronous, multi-country team environments
- Ability to operate in fast-paced environment, manage multiple priorities, and solve problems
- Strong oral, written, and presentation skills
- Ability to travel 10-15% onsite to customers and work 2 days per week in office
- Flexibility to occasionally attend global meetings and training outside normal hours
