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VPL is seeking an Associate Account Manager to own and grow customer relationships with a portfolio of community hospitals, ambulatory surgery centers (ASCs), small regional healthcare facilities, and university affiliates. This is an ideal next step for someone with 1–3 years of customer success, account support, or related experience who is ready to take on strategic account ownership.
In this role, you will serve as the primary point of contact for assigned accounts, building trust and ensuring customer satisfaction. You'll monitor account health and key performance indicators—including utilization, savings, and supplier penetration—to identify trends and growth opportunities. You will develop reports and presentations, lead customer meetings, and translate data insights into actionable recommendations that create measurable value.
You'll own day-to-day customer issues through resolution, collaborating across Sales, Operations, Product, and other internal teams to address customer needs. You'll also support contract renewals by identifying expansion opportunities and partnering with leadership and colleagues to develop and present renewal proposals. Throughout, you'll use Salesforce to manage contacts, opportunities, and interactions, and you'll look for ways to continuously improve the customer experience.
You bring strong relationship-building and communication skills, comfort leading customer conversations, and solid analytical abilities. You're proficient in Excel and PowerPoint, experienced with CRM tools, and thrive managing multiple accounts and priorities in a fast-paced environment. Above all, you're proactive—you don't just spot problems; you help determine solutions.
