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ApplyBoard is a global platform that simplifies the study abroad application process by connecting international students, advisors, and educational institutions. The company has helped over 1.3 million students from 180+ countries and partners with 1,500+ institutions worldwide.
As an Associate Account Director, you will serve as a frontline relationship owner managing a diverse portfolio of institutional partners across one or more regions. This is a key customer-facing role focused on driving partner success, retention, and revenue growth.
Key Responsibilities:
- Foster and maintain strong relationships with institutional partners, ensuring consistent, high-quality service and communication
- Drive improvements in retention, satisfaction, and engagement scores through personalized service
- Promote adoption of ApplyBoard tools, services, and strategic programs within partner institutions
- Identify upsell and cross-sell opportunities within existing partner portfolios and collaborate with internal teams to maximize revenue
- Address partner inquiries and resolve issues in a timely manner, escalating risks when necessary
- Leverage CRM systems to track partner performance, drive continuous improvement, and generate reports
- Work closely with Destination teams and Regional Leaders to share market feedback and ensure cross-team alignment
- Monitor weekly enrollment pipeline and application quality in collaboration with the Customer Experience Business Unit
- Provide strategic insights and referrals to support enterprise partnership pursuits
You will be expected to exhibit drive and grit in building the ApplyBoard brand through trusted partnerships, maintain a customer-centric attitude, and demonstrate proactive problem-solving across a collaborative, multi-functional environment.
Requirements:
- 3+ years of experience in account management, partnership development, or customer success, preferably in the education sector
- Bachelor's degree in Business, Education, Marketing, or a related field
- Strong interpersonal and communication skills with proven ability to build and maintain relationships
- Demonstrated track record of driving engagement and satisfaction and achieving partner success metrics
- Familiarity with CRM tools and data analysis to track performance and derive insights (HubSpot experience is a plus)
- Proactive problem-solving skills and ability to escalate issues effectively
- Ability to work collaboratively across various functions and team environments
- Customer-centric mindset with passion for helping institutions enhance their services
