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ApplyBoard is a platform that simplifies the study abroad application process by connecting international students, advisors, and educational institutions. The company has helped over 1.3 million students from 180+ countries and partners with 1,500+ institutions globally.
As an Associate Account Director, you will be a frontline relationship owner managing a diverse portfolio of institutional partners across one or more regions. You will act as a trusted advisor, driving engagement, satisfaction, and adoption of ApplyBoard's services while identifying revenue growth opportunities.
Key Responsibilities:
- Foster strong relationships with institutional partners, ensuring consistent, high-quality service and communication
- Drive improvements in retention, satisfaction, and engagement scores through personalized service
- Promote adoption of ApplyBoard tools, services, and strategic programs within partner institutions
- Identify upsell and cross-sell opportunities within existing partner portfolios
- Address partner inquiries and resolve issues in a timely manner, escalating risks when necessary
- Leverage CRM systems to track performance, drive continuous improvement, and generate reports
- Collaborate with Destination teams and Regional Leaders to share supply-demand feedback
- Monitor weekly enrollment pipeline and application quality in partnership with the Customer Experience Business Unit
- Provide strategic insights and referrals for enterprise partnership pursuits
Requirements:
- 3+ years of experience in account management, partnership development, or customer success, preferably in the education sector
- Bachelor's degree in Business, Education, Marketing, or a related field
- Strong interpersonal and communication skills with ability to build and maintain strong relationships
- Proven track record of driving engagement and satisfaction, achieving partner success metrics
- Familiarity with CRM tools and data analysis to track partner performance (HubSpot experience is a plus)
- Proactive problem-solving skills and ability to escalate issues effectively
- Ability to work collaboratively across various functions
- Customer-centric attitude with passion for helping institutions enhance their services
