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Salary: USD 45,000 - 67,000 / annual
Kiavi is one of the nation's largest private lenders to residential real estate investors (REIs), offering data-driven technology solutions for faster capital access. The company has funded $30 billion in loans across 49 states and D.C., financing over 100,000 projects for customers revitalizing U.S. housing stock.
The Asset Resolution Specialist (ARS) serves as the primary point of contact for customers requiring workout assistance on their loans. This role focuses on providing exceptional customer service and negotiation to help borrowers bring loans current and avoid default, while understanding and explaining investor guidelines for mortgage modifications.
Key Responsibilities:
- Manage a portfolio of loans in default and implement loss mitigation strategies
- Review and validate documents; answer technical foreclosure questions from borrowers
- Analyze workout options (foreclosure, short sale, reinstatement, deed in lieu) based on financial impact and deliver proposals for the option yielding the best investor return
- Negotiate loss mitigation strategies closely with investors
- Set clear expectations with borrowers and involved parties about loan status and communicate difficult decisions through final resolution
- Manage relationships with internal departments and business partners
- Ensure all updates, analyses, and decisions are tracked in appropriate systems
- Generate ideas for improvement and support implementation of new initiatives
- Produce periodic and ad-hoc reporting
The position is fully remote and can be based anywhere in Kiavi's approved hiring regions. The company supports a hybrid distributed workforce philosophy and provides remote workers with a one-time office setup reimbursement ($500) and monthly internet/phone stipend ($85).
Requirements:
- Minimum 2 years of mortgage experience
- Bachelor's degree
- Exemplary written and spoken communication skills
- Ability to guide customers and investors through retention and/or liquidation processes
- General knowledge of the entire loss mitigation process
- Self-starter capable of independently managing a loan pipeline effectively
