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Flexport is seeking an Area Manager to lead operations at one of its inaugural fulfillment centers in Chicago. This is a full-time, on-site role managing a team of 30–100 associates on the warehouse floor.
Key Responsibilities:
- Coach, manage, and develop a team of 30–100 warehouse associates, fostering a collaborative leadership culture.
- Communicate policies, maintain compliance, and take corrective action as needed.
- Create and manage recognition programs to drive engagement and performance.
- Support all safety programs and OSHA compliance to ensure a safe work environment.
- Own performance reporting for your area, including on-time receiving/shipping, inventory accuracy, and packing quality.
- Hold the team to strict SLA expectations and provide clear performance reports and action plans.
- Facilitate cross-functional troubleshooting for fulfillment-related problems.
- Serve as an escalation point to mitigate risks and resolve issues.
- Measure and respond to gaps in inventory accuracy, identifying root causes and driving improvements.
- Review defect rates to identify trends and expose operational improvement opportunities.
- Track learnings and best practices to contribute to Standard Operating Procedures.
- Collaborate with Growth and Engineering teams to prioritize resolution of systemic problems.
- Ensure building security and product loss prevention procedures are followed.
Required Qualifications:
- 2+ years managing a staff of 5 or more.
- Ability to lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
- Ability to stand/walk for 10–12 hours per shift.
- Comfort working in variable noise levels and temperatures (60–90°F, occasionally exceeding 90°F).
- Willingness to work any permanent shift, including overnights and holidays, with potential weekend overlap.
- Ability to work on secure mezzanines at heights up to 40 feet (where applicable).
- Demonstrated collaboration with internal and external partners.
- Strong problem-solving, data analysis, and prioritization skills.
- Excellent presentation and interpersonal skills.
- Ability to thrive in fast-paced, ambiguous, deadline-driven environments.
- Adaptability in a rapid-growth, startup setting.
Flexport is a global logistics platform enabling companies of all sizes to move more than $19B of merchandise across 112 countries annually. This role offers the opportunity to invest in people, drive operational excellence, and shape the future of global trade.
