SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Convene Hospitality Group is seeking an Area Director of Operations based in New York City to lead operational performance, excellence, and growth across multiple properties in one of the company's most established markets. This is a multi-unit leadership role reporting to senior management, responsible for translating company strategy into clear priorities and accountability across property leadership teams.
Key responsibilities include:
Area Leadership & Strategic Direction: Lead operational performance across multiple properties with deep understanding of each market, revenue stream, and operating model. Translate company strategy into clear priorities and goals for property leaders. Coach and support property leaders through operational, commercial, financial, and people challenges. Lead regular business reviews using KPIs and financial metrics to identify opportunities and drive action. Maintain consistent presence across properties through regular visits and operational reviews. Identify trends and implement scalable solutions and best practices. Lead operational execution through growth, change, openings, and business transitions. Partner with centralized teams to resolve issues and strengthen the operating model.
Leadership, Talent & Culture: Build a strong pipeline of operational leaders through coaching, development, and succession planning. Develop property leadership teams with focus on financial ownership, commercial acumen, operational excellence, and people leadership. Establish a culture of accountability, feedback, and continuous improvement. Partner on organizational design, workforce planning, critical hiring, and career development. Ensure new leaders have clear onboarding, expectations, and development plans.
Commercial Strategy & Business Growth: Partner with Commercial leadership to drive revenue across membership, meetings & events, food & beverage, and other business lines. Hold property leaders accountable for key revenue drivers including sales pipeline, occupancy, pricing, event conversion, and post-contract revenue. Identify opportunities to grow total property revenue through cross-functional initiatives. Partner on pricing, programming, and event strategy to maximize revenue and performance. Balance revenue growth with operational capacity, profitability, and client experience.
Financial Performance & Accountability: Maintain strong understanding of property and market-level P&L performance including revenue, labor, expenses, margins, and profitability. Hold property leaders accountable for financial performance. Review financial results, forecasts, and labor performance. Partner on annual budgets and market plans. Manage reforecasts and cost mitigation. Report to C-suite on performance trends, key drivers, and forward strategy. Partner on action plans to address financial gaps and improvements.
