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Heidi Health is an AI Care Partner platform that works alongside clinicians to improve healthcare delivery. The company has deployed its technology across 116 countries, supporting 73 million patient visits, and is backed by nearly $100 million in funding. They partner with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
You will join Heidi's US Applied AI team as an Applied AI Specialist focused on account management and deployment. This is a quota-carrying, consultative role where you will independently manage and grow a portfolio of existing healthcare customers within a specialty-focused pod. You will build trusted relationships with executives, clinicians, and operational leaders at healthcare practices.
Key responsibilities include:
- Owning and growing customer relationships by maintaining regular contact, incorporating feedback into account plans, and building trusted partnerships across your portfolio
- Driving adoption, expansion, and renewal by identifying opportunities to increase product adoption, developing additional use cases with customers and Clinical Engineers, and connecting recommendations to measurable outcomes
- Translating workflow challenges into practical solutions by understanding clinical and operational needs, defining achievable next steps, and building business cases that explain expected return on investment
- Developing hands-on product fluency by using Heidi's products regularly, answering detailed customer questions, troubleshooting common issues independently, and recognizing when specialist support is needed
- Partnering on implementation by translating customer needs into clear requirements, coordinating with Clinical Engineers, and keeping stakeholders aligned on responsibilities, progress, and risks
- Managing account health by monitoring product and agent adoption, seat utilization, and credit consumption, while addressing barriers to value and identifying opportunities for sustainable growth
- Prioritizing and forecasting effectively by focusing on high-impact opportunities, sequencing work realistically, and maintaining accurate account plans and renewal visibility
- Collaborating across teams by representing customer needs clearly, understanding partner priorities and constraints, and giving and receiving constructive feedback
Requirements:
- 3+ years of experience in a client-facing role such as management consulting, sales, account management, private equity, or a GTM or operations role at a technology company
- Experience independently managing customer relationships or workstreams, with evidence of delivering measurable business outcomes
- A relationship-led commercial approach, with the initiative to identify growth opportunities and the discipline to follow through
- Strong product intuition and the ability to learn, apply, and explain AI technologies in real customer workflows
- Technical fluency to understand implementation requirements, resolve common product questions, and collaborate effectively with Clinical Engineers
- Experience building business cases that connect product capabilities to customer priorities and measurable value
- Sound judgment in prioritizing work, moving forward through ambiguity, and seeking guidance or escalating risks at the right time
- Clear communication across clinical, operational, and executive audiences, adapting the level of detail and communication channel to the situation
- Strong cross-functional relationships and an openness to feedback
Strongly appreciated but not required:
- Bilingual capabilities (French language)
- Clinical understanding and experience engaging healthcare professionals
- Healthcare or health tech experience
- Experience with quota ownership, renewals, or seat-based and usage-based commercial models
