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Heidi Health is a rapidly scaling healthtech company building AI-powered clinical documentation and care coordination tools. The platform has processed 175 million patient visits and supports 2.8 million patient sessions weekly across 190+ countries in 110 languages. The company recently raised $340 million (Series C led by Blackbird plus $240M growth investment from General Catalyst) and has grown ARR from $1M to $50M in two years.
You will join Heidi's US Applied AI team as a senior individual contributor and quota-carrying account manager, owning strategic customer relationships within a specialty-focused pod. This is a consultative deployment and account management role where you'll lead complex customer engagements from discovery through implementation, expansion, and renewal.
Key responsibilities include: owning complex, strategic accounts and building trusted relationships with executives, clinicians, and operational leaders; independently identifying and advancing high-value adoption, expansion, and renewal opportunities; leading discovery and solution scoping with live product demonstrations; solving ambiguous deployment challenges by identifying root causes and recommending paths forward; delivering complex initiatives end-to-end while coordinating dependencies; applying deep product understanding to identify gaps and opportunities; bringing customer insights into Product and Clinical Engineering discussions; improving team processes and practices; mentoring less experienced colleagues; and maintaining commercial discipline through accurate forecasting and account planning.
You will work across customer workflows, clinical logic, and buying processes to drive meaningful adoption and utilization. Your impact extends beyond your own portfolio through better processes, actionable customer insights, and mentorship.
Heidi's culture emphasizes building for healthcare's next decade, practicing ownership end-to-end, moving fast while maintaining precision, and continuous improvement. Benefits include 90%+ employer-paid healthcare/dental/vision, $100/month wellness budget, $700/year learning & development, and recharge days after major pushes.
REQUIREMENTS:
- 5+ years of experience in consultative deployment, account management, management consulting, or related customer-facing technology roles with sustained success in complex engagements
- Track record of independently resolving ambiguous customer and commercial problems and delivering measurable adoption, retention, or expansion outcomes
- Deep product fluency, including ability to lead demonstrations and discovery and connect technical capabilities to clinical and operational needs
- Experience building executive-level business cases and transformation plans that lead to investment and adoption
- Strong analytical judgment to identify root causes, assess ROI, and challenge low-impact work
- Experience coordinating multi-step initiatives across teams, managing dependencies, and identifying delivery risks
- Evidence of improving processes and translating individual expertise into practices others can use
- Ability to mentor colleagues and influence across teams without formal management authority
- Confidence in surfacing disagreement, recommending clear direction, and committing to decisions
STRONGLY APPRECIATED (NOT REQUIRED):
- Deep familiarity with clinical workflows and healthcare buying processes
- Experience deploying AI products in healthcare or other complex operational environments
- Experience growing accounts across seat-based and usage-based commercial models
