SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 125,000 - 140,000 / annual
Liminal is seeking a founding Applied AI Enablement Lead to build and lead the customer enablement function for a platform that helps regulated enterprises securely leverage generative AI. This is a high-impact, customer-facing founding leadership role reporting into Customer Success, working weekly with the Chief Business Officer, VP of Sales, and Account Executives.
Key Responsibilities:
1. Drive Account Adoption & Growth: Execute enablement plans that move enterprise customers from initial rollout to broad usage, tracking user activation, feature adoption, and retention. Target concrete outcomes such as driving weekly active usage from 20% to 70%+ within 90 days.
2. Educate & Empower Users: Lead workshops, lunch-and-learns, and 1:1 sessions for knowledge workers new to generative AI. Partner with business teams to identify high-value use cases and guide users in building custom AI assistants tailored to their workflows.
3. Guide Technical Setup & Integrations: Walk customer IT and security stakeholders through connecting internal data sources, configuring SSO, and setting up custom assistants. Provide technical guidance and hands-on support without acting as a Sales Engineer or technical architect.
4. Build & Scale the Enablement Function: Establish foundational enablement playbooks, training collateral, and best practices. Design vetting, training, and certification criteria for third-party partners. Hire and mentor future enablement team members as demand scales.
5. Voice of the Customer & Expansion Partnership: Work alongside Account Executives to identify expansion signals and support renewal discussions. Synthesize user feedback and field insights to influence Product and Go-To-Market roadmaps.
Requirements:
- 6+ years in customer success, solutions consulting, technical enablement, or customer-facing GTM roles within B2B SaaS
- Hands-on experience using AI tools, designing prompts, and building AI assistants in real-world workflows
- Proven experience guiding customer IT and security teams through basic technical setups (data source connections, SSO integrations)
- Demonstrated ability to build, launch, or scale customer enablement, training, or partner certification programs
- Exceptional communication and facilitation skills with a track record of building enthusiasm and explaining emerging technology to non-technical audiences
- Strong business acumen and experience owning outcomes tied to account adoption, retention, and revenue expansion in enterprise or mid-market segments
- Entrepreneurial mindset with comfort building processes from scratch in a fast-paced startup environment
Nice to Have:
- Background working in regulated industries (financial services, healthcare, insurance)
- Experience establishing partner or channel enablement programs
