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SoFi is seeking an Applications Administrator to join the Corporate Applications team with a focus on Home Lending applications. This role is responsible for the administration, reliability, configuration, integration, and continued operation of critical Home Lending technology platforms including Encompass 360, Blend, NICE inContact, and SoFi-developed applications.
You will independently own complex application workflows and serve as a technical resource for business and technology stakeholders. Key responsibilities include:
• Administer and support Home Lending applications including configuration, business rules, workflows, security, user access, integrations, and platform maintenance
• Own complex application workflows and operational processes, ensuring systems remain reliable, secure, scalable, and aligned with business requirements
• Evaluate complex business and technical requirements, identify appropriate solutions, and independently implement solutions within security and change management standards
• Serve as an escalation point for complex application issues, performing root-cause analysis and implementing corrective or preventative solutions
• Identify, design, and implement automation that reduces manual effort, improves reliability, and strengthens controls
• Develop and maintain scripts, APIs, integrations, and automated workflows supporting application administration and operational processes
• Own and improve integrations between Home Lending platforms, internal SoFi applications, identity platforms, third-party vendors, and enterprise systems
• Partner with Home Lending stakeholders to translate business requirements into scalable technical solutions
• Recommend and implement improvements to application standards, procedures, and configurations based on technical analysis and business requirements
• Assess operational, security, regulatory, and business risk associated with application changes and make appropriate technical decisions independently
• Lead technical execution for assigned application projects and initiatives, coordinating across multiple teams and stakeholders
• Own application onboarding and technical enablement for investors, partners, servicers, vendors, and new Home Lending products
• Perform continual auditing of application configurations, privileged access, roles, permissions, and security settings
• Support internal, external, regulatory, and SOX audit requests and resolve findings
• Maintain application data integrity and security, including database administration and data management
• Develop and maintain technical documentation, runbooks, architecture references, and support procedures
• Create and maintain policies, processes, and procedures aligned with security, risk, privacy, and regulatory requirements
• Communicate technical concepts and recommendations to both technical and non-technical stakeholders
• Participate in platform planning and contribute technical recommendations regarding application roadmap and architecture
• Share technical knowledge and best practices with peers and support teams
REQUIREMENTS:
• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent relevant professional experience
• 2+ years of related professional experience in enterprise application administration, application support, systems administration, or a related technical discipline
• Demonstrated experience independently administering, configuring, deploying, maintaining, and troubleshooting enterprise or business-critical applications
• Strong understanding of the mortgage industry and loan origination lifecycle, including business rules, field triggers, milestone movement, and workflows
• Experience with Encompass 360 administration, including business rules, application configuration, permissions, workflows, and Admin Tools or similar Loan Origination Systems
• Experience evaluating technical problems, gathering requirements, and selecting or developing solutions where existing procedures do not fully address the problem
• Experience with SSO, identity management, role-based access controls, and automated provisioning, including technologies such as Okta and SCIM
• Experience working with APIs, integrations, scripting, or automation technologies
• Working knowledge of programming or scripting languages such as Python, PowerShell, C#, Visual Basic, or similar technologies
• Understanding of application security, access governance, change management, audit controls, data protection, and risk management within enterprise environments
• Ability to make sound day-to-day technical decisions independently while recognizing circumstances that require broader stakeholder alignment
• Strong analytical and problem-solving skills with the ability to perform root-cause analysis across interconnected systems and workflows
• Ability to collaborate effectively across Engineering, Security, IAM, Operations, Product, IT, vendors, and business teams
• Strong written and verbal communication skills, including the ability to explain complex technical topics to non-technical stakeholders
• Ability to balance operational support, project execution, technical debt, automation, security, and longer-term platform improvements
• Demonstrated ownership mentality with a focus on continuously improving the reliability, scalability, security, and efficiency of assigned applications
NICE TO HAVE:
• Encompass Administrator certification or comparable mortgage technology certification
• Experience with ICE Encompass SDK and APIs
• Experience with Optimal Blue, Blend, Velocify, NICE inContact, Informative Research, Reggora, or other Home Lending technology platforms
• Experience administering enterprise platforms such as Google Workspace, Slack, Zoom, ServiceNow, Jira, Airtable, Lucid, or Smartsheet
• Experience designing or supporting API-based integrations and automated provisioning and deprovisioning workflows
• Experience working with Python or another programming language to develop production automation or application integrations
• Experience with enterprise identity and access technologies such as Okta, SAML, OIDC, and SCIM
• Familiarity with endpoint management platforms such as Jamf and Intune
• Experience working in a highly regulated environment, particularly FinTech, financial services, lending, or banking
• Understanding of ITIL4 practices and enterprise change management processes
• Experience participating in or owning application controls associated with SOX, security, privacy, or regulatory audits
